Privacy notice

Who we are

HandyBoomer connects Brisbane households with experienced providers. Contact us at hello@handyboomer.com.au, call 0494 797 256 (Mon–Fri 6:00 am – 6:00 pm, Brisbane), or use the Contact page.

What we collect

• Account details: name, email, password, mobile number, an optional profile photo, and whether you are a household or a provider.
• Jobs: a high-level description, suburb, postcode, optional street and unit, photos where the category allows them, and the phone we use so a paid provider can call you. For legal, financial, and health jobs we ask you not to include medical histories, legal documents, or account numbers before you connect.
• Saved places on a household account (a label plus suburb and optional street) so you can reuse an address without typing it again.
• Provider listings: profile, listing photo, services, suburbs, years of experience, ABN, and the register identifier plus supporting documents you upload for review. When staff check a public register they record the name they read there. We do not collect driver’s licences, passports, or photo ID. Blue-card numbers are checked on the official register when that work is open.
• Messages on a job after a tradie has accepted it, including anything you type in the thread (a phone number, for example).
• Payments: Stripe handles cards. We store payment records (session ids, amounts, membership, credit packs) — not full card numbers.
• Waitlist emails if you joined product updates on handyboomer.com.au.
• Expansion waitlist if you tell us you are outside Greater Brisbane: email, whether you are a household or a tradie, and the suburb, postcode, or area you asked us to notify. That list lives in the product backend. It is not the apex launch waitlist, and we do not send those full emails through Telegram.
• Contact form (when you use it): name if you give one, topic, message, optional phone, and whether you prefer email or a call. We use this only to reply about that enquiry.
• How you found us: a first-party cookie remembers a printed-card or campaign link (for example ?qr4) for about 90 days so we can attribute a signup. Campaign page views on handyboomer.com.au may include the campaign code, country, and Australian state or territory (not a street-level location).

Why we collect it

To run the marketplace: create accounts, post and match jobs, check ABN and required licences against the public register, unlock contact after a paid accept, take membership and accept fees, and reply to support.

We do not sell your personal information. We do not use it for unrelated third-party advertising.

Who we share it with

Stripe processes cards. Our mail provider sends account and product emails. If you join the launch waitlist on handyboomer.com.au, a short alert may go to HandyBoomer operators through Telegram (Telegram Messenger Inc.). That alert includes the role you chose, the campaign source, the time, and a masked email (for example ab***@domain) — not your full address. Telegram processes that alert outside Australia. Expansion waitlist entries (outside Greater Brisbane) stay in the product backend and are not sent to Telegram.

We only share more if the law requires it, or with operators who run the service under arrangements that limit how they use it.

Who sees a phone number or street address

Households see their own. A tradie sees a household phone and optional street / unit only after they have paid to accept that job (or spent credits). Public directory pages, Find-help cards, and unpaid lead browse do not show phones, emails, or street addresses.

Tradie listing photos are public on Find a tradie. A household photo is shown to tradies in job chat, not on a public people directory.

Who can read job messages

After a tradie accepts a job, you and that tradie can message each other in the app. Named HandyBoomer staff can also read those threads to help with disputes, payments, verification, and to improve how we support you. We do not post in the thread as you. Numbers you type in a message may be visible to staff. Public pages never show job chat.

Email we send

Transactional mail (password reset, matches, messages, verification, failed membership) is part of using the account. Job emails are a separate tradie opt-in for matching leads; they default off. After a household marks a job complete we may email a review link then, and again a few days later (day 1 and/or day 3) until they leave an in-app review or unsubscribe. You can stop review reminders from a link in the email or in Account without turning off transactional mail, job emails, or product notes. Product notes (On the tools for tradies, occasional household notes) are a separate opt-in, unchecked at sign-up. You can stop product notes from a link in the email without signing in. That does not turn off job emails or transactional mail.

Your choices

• Signed-in households can download a copy of their records or close the account from Account. Tradies use Settings → Privacy & data.
• Email hello@handyboomer.com.au, call 0494 797 256, or use the Contact page for leftovers we cannot put in the download, or if you want a closed account restored. We will help as soon as we reasonably can.
• You can close an account; we may keep limited records where the law or a dispute requires it — for jobs, payments, or complaints.

How long we keep it

Account data while the account is open. Payments, disputes, the jobs tied to them, and staff History are kept for 7 years. Credential files are kept while the listing is open, and for 7 years after a complaint or a disable that relied on them. Expansion waitlist emails are kept until we tell you that area is open, or sooner if you ask. Contact mail is kept long enough to close the enquiry. We do not erase a payment, dispute, or History row on the spot.